Overview
Full job description
More InformationPart-time, non-union job with a starting pay of $20.43/hour, rising to $23.16/hour after 6 months and $27.25/hour after a year.
No. 25026221 Job
Job Category: Rooms and Guest Services Operations Location:The address of the Gaylord National Resort & Convention Center is 201 Waterfront Street, National Harbor, Maryland, 20745, USA.
TimetablePart-time job in a remote area?N Type of Job Not Management
Processing all guest arrival and departure records, as well as room assignment requests, requests to change rooms, and requests to delay the time of departure for rooms. Get the payments; turn on or hand over new locks for the rooms. Asegúrese de que las tarifas se adapten a las normas del mercado y de que se recorden cualquier excepción. Check or change the fees that the guests are charged. Talk to the right staff when there are guests waiting for a room to become available. Let the guests know about any messages they’ve received. Take the guests’ party cards from the computer system. Working together with the Cleaning Department to keep an eye on the condition of the rooms and the guests’ complaints. Keeping the guests’ paper work or paperwork safe. Taking care of the phone center’s computer. Get the daily reports, unexpected expense lists, and authorization reports for credit cards ready and double-check them. Providing guests with directions and information on how to get to their destinations. Taking care of, recording, and processing all of the guests’ calls, requests, questions, or concerns; following up to make sure they were resolved satisfactorily. Enquire about a way for guests or visitors to get around. Collecting and securing the box at the start and end of each turn. Collecting the guests’ checks, handling all forms of payment, including deposits, withdrawals, and expenses, as well as exchanging money. Any report of theft should be sent to Security. Following all of the company’s rules and procedures; telling the manager about accidents, injuries, and unsafe working conditions; making sure that the uniform and personal appearance are neat and professional; keeping confidential proprietary information safe; and protecting the company’s property. Además de recibir y reconocer a los huéspedes según los requisitos de la compañía, preplan y cumplir con sus necesidades de servicios, ayudar a personas con discapacidades y agradecer a los huéspedes con sinceridad. Talk to other people using a clear and professional language and answer the phone using the right technique. Creating and maintaining good working relationships with others, helping the team reach its goals, and listening to and responding to employees’ concerns in a suitable way. Set the quality assurance standards. Staying on your feet, sitting down, or walking for a long time. Move, lift, move, stack, arrange, and place things that weigh 10 lb or less without help.Perform other reasonable work duties asked for by managers.
BEHAVIORS THAT CAN BE BAD
Education: A secondary school diploma or a certificate that is the same as a diploma from a different program
GED stands for “General Educational Development.”
Lack of work experience: You don’t need to have any work experience.
Supervising experience: You don’t need to have supervising experience.
No licencia ni certificación.
As soon as you start this job, you’ll be paid $20.43 per hour. After 6 months, you’ll be paid $23.16 per hour, and after a year, you’ll be paid $27.25 per hour. As a result of this job, you will be able to get medical care, sick leave that is paid or unpaid, life insurance, disability insurance, and other benefits related to your health and well-being at work. As a general rule, the benefits may be subject to eligibility requirements, care period limits, cotizaciones, and other conditions and requirements.
Marriott International is a company that gives everyone the same chances. As much as we think it’s important to hire a diverse workforce, we also believe it’s important to support a culture that welcomes everyone. As a promise, we will follow the principle of not discriminating based on any protected reason, such as disability, being a warrior, or any other situation protected by the law.
What’s the point of settling for less when you can have MÁS, all in one package? Based on our expertise and leadership in meetings and experiences, Gaylord Hotels offers spaces, services, and programs that bring people together in unique ways. The heart of the brand is its STARs, who are creative, enterprising people who are committed to giving guests a service that is both thoughtful and heartfelt. At Gaylord, we offer STARs more job opportunities than a typical hotel would have. We also offer endless job opportunities with extras and MÁS. When you join Gaylord, you become part of a group of brands run by Marriott International. You will be where you can do your best work, where you can start to reach your goal, where you can become a part of an amazing global team, and where you will become your best self.
