Overview

Full job description

As part of their job, the Lounge Manager is in charge of the Penthouse’s general business and operations. This includes overseeing daily guest service and team member support. He or she will work with the Resort Leadership Team to come up with and implement ways to make policies and operational systems better. They will also make sure that the right amount of money is spent on the business to make it more stable and find opportunities that will help the company reach its annual business goals.

What makes this place great: for full-time employees, we offer a great perks plan that includes:

  • Pay range: $72,000 to $82,000 a year
  • Medical, dental, and vision insurance from the start. Financial health: 401(k) plan with business match, life insurance, and a program to buy company stock.
  • Through the Team Member Travel Program, you can save money on stays at amazing hotels all over the world.
  • A lot of paid time off and paid sick days
  • Team members are recognised, and there are many chances to learn and move up… and more!

Not only does it get five stars for promoting work-life balance, but Newsweek also named it one of “America’s Greatest Workplaces for Parents & Families.” The fact that our Owners, Members, and Guests have stayed loyal to us for 30 years is the greatest honour we’ve gotten. We’ve also gotten praise for the great work of our hard-working Team Members.

Besides the above responsibilities,

Makes changes to operations to meet the strategic goals and needs of Resort Operations while also developing and carrying out the Penthouse’s strategic plans. Makes sure that there are clear policies and guidelines in place that spell out roles, duties, authority, and decision-making power; and that all organisational, business, tax, and legal requirements are met.

In charge of the Penthouse Operations Team, this person is in charge of their tasks, resources, and schedules. This includes managing finances and business, buildings, IT and communications, and resources. Holds daily meetings and plans activities with other departments to keep room inventory up to date every day so that the hotel can make the most money and meet guests’ high standards.

In charge of making sure that all the china, glasses, cutlery and serving equipment is handled, stored and kept safe. Orders more plates, glasses, cutlery, linens and other items to keep up with service levels.
Works with the HR Business Partner to come up with and carry out the right human resource management practices, such as hiring, managing performance, and taking corrective action. Together with the Talent Development Manager, comes up with and carries out a proper hiring schedule as well as an ongoing training and development plan for all upper team members.

Makes and coordinates the department’s daily banquet event orders. takes care of scheduling and making sure that department and penthouse owners can get refreshments and hiring services.
Keeps up with the operation’s business backers and suppliers’ contracts, relationships, and problems related to interaction to make sure that business needs and financial obligations are met on time.

Establishes and oversees the operations’ spending on money in line with the yearly budget. Based on data, makes suggestions for how to keep the business going, and works with the Resort Director and Sr. Manager-Business Management to make sure that results are reported correctly.
Might have to do other acceptable tasks if management asks them to.

What can you help us find?

Hilton Grand Vacations is a leader in the holiday owning business, and the company is committed to new ideas, high quality, and steady growth.

For this job to go well, you need to have at least the following skills and experience:

  • High school diploma or the equivalent
  • 2 or more years of management experience
  • 3 to 5 years of work in the field
  • Flexible work hours
  • Japanese language skills (read, speak, write)
  • Strong ability to lead, shown by well-developed intellectual, mental, and problem-solving skills.
  • Shown good organizational skills, such as the ability to organize and priorities multiple tasks and dates, as well as deal with competing goals in a small team setting.
  • Strong verbal communication skills, both in writing and in person, with the ability to work well with a wide range of internal and external clients and deal with them.
  • Being able to get a Liquor Commission Card

It would help your chances of getting this job if you could show the following skills and traits:

  • Bachelor’s Degree (BA/BS)
  • 4 or more years of management experience
  • 5 to 7 years of work in the field
  • Previous work experience in a hotel or lodge, with a focus on how the front desk and housekeeping work together. Owning a timeshare is recommended.
  • Knowing the rules and methods of economics and accounting, as well as how to look at and report on financial facts.
  • Having managed businesses that work under a Collective Bargaining Agreement (CBA) is a plus.

When you join Hilton Grand Vacations, you become part of a team whose goal is to make every trip special for Owners and Guests from all over the world. Hilton Grand Vacations is one of the best companies for holiday ownership. We make our guests’ vacation dreams come true.

We welcome people from all backgrounds and treat everyone the same. We don’t treat people differently because of their race, religion, colour, nationality, gender, sexual orientation, age, marriage status, status as a soldier, or status as having a condition.

We will make sure that people with disabilities are given acceptable accommodations so that they can apply for jobs or go on interviews, do their necessary job duties, and get other perks and advantages of work. Please get in touch with us to ask for accommodations.