Overview

Full job description Short version:

At Rosen Hotels & Resorts, the Front Desk Lead helps the Front Desk Supervisor with day-to-day front desk tasks. They are in charge of all front desk employees, help with issues, and make sure that employees and guests follow Company Standards when they deal with each other.

What you need to do:

  • Help the Front Desk Supervisor with daily front desk tasks to make sure check-ins and check-outs go smoothly.
  • Supervise all front desk workers and help them deal with guests by giving them advice and support.
  • To keep customers happy, you should deal with and fix guest issues.
  • Watch how employees and guests deal with each other and step in when needed to make sure politeness and good customer service.
  • To do a good job at the front desk, you have to stand, walk, and move for long amounts of time during the shift.
  • Voice and written communication with workers and the public should work well.
  • Show that you know how to use computers and other technology to help with front desk chores.

Qualifications and experience:

  • You must have worked at the front desk for at least six months.
  • Being able to lift up to 25 pounds regularly and up to 50 pounds occasionally
    Must be able to work freely in the US.

Education and licences or certificates:

  • High school graduation or something similar is recommended.

Find Out About Life at Rosen:

You can start your job here in our diverse and friendly workplace, where we value your uniqueness and ideas. Our more than 3,000-person company depends on creativity and working together. This group of people is what makes Rosen Hotels & Resorts® in Orlando one of the best places to work in the hotel industry in Florida.

The benefits our employees get are:

  • Cheap dental and health insurance
  • A medical centre on-site
  • Pay that is competitive
  • Holiday pay Paid time off Paid personal days
  • Payment for school
  • Scholarships for higher education
  • 401(k) Plan for Saving for Retirement
  • Help with paying for child care
  • Discounts on lodging and meals
  • Family Outreach Centre and A Lot More Perks

We’re proud to be a company that treats everyone the same and has a drug- and smoke-free workplace.