Overview

Full job description

Pay range: $66,990 to $77,000 plus bonus plan

Assistance with Moving—Yes

Knowledge and Work Experience

A high school graduation, GED, or degree that is comparable; two years of progressively more responsible work experience in a hotel front desk job.

OR

You don’t need to have worked before getting your two-year degree from a recognized university in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar field.

KINDS OF ESSENTIAL WORK

Keeping the goals for guest services and the front desk

Oversees daily tasks such as group arrivals, registration, VIP registration, and check-out.

Takes care of complaints, settles disagreements, and handles issues and conflicts, or negotiates with others in some other way.

Keeps an eye on the number of employees to make sure that business and customer service goals are met.

Makes sure there is regular contact with employees to make sure they understand the company’s goals and standards, rewards good work, and gets the results that are wanted.

Helping the management of the front desk team

Front Desk employees are given teaching and written or spoken records of positive and/or negative comments.

controls and watches over employees. In charge of all day-to-day tasks. Knows enough about associate roles to do their job when other associates aren’t there.

Talks and writes to all levels of employees and guests in a way that reflects the Marriott Vacations Worldwide Service Culture.

Increases output, finds trouble spots, and puts answers in place.

Taking care of human resources tasks

All on-the-job training tools are used to teach new employees and give them extra training as needed.

Builds and keeps open, cooperative relationships with coworkers and makes sure that coworkers do the same with them.

Schedule employees based on what the business needs, and keep track of their time and receipts.

Makes sure employees know what is expected of them and the rules that apply.

Makes sure that property rules are followed regularly and fairly, and that paperwork and punishments are done as required by policy.

Watches how service employees do their jobs and gives them feedback.

Makes sure that all jobs recognize their employees.

asks for feedback from employees, keeps the door open, and looks over happiness surveys to find and fix problems or concerns that employees have.

Takes part in the increasing discipline processes for associates.

Look over the data for employee happiness.

Takes part in choosing team members with the right skills through interviews.

Making sure customers get great service

goes above and beyond to make customers happy and keep them as customers.

Helps people understand what guests want and need by speaking with them and giving them advice, comments, and one-on-one coaching when it’s needed.

Takes care of guest complains and problems, fixing things as needed and passing the buck to others

Taking care of policies and projects

Keeps up-to-date on all emergency processes and helps with them as needed.

Follows and enforces all rules on lodge credit

oversees the daily activities of the front desk and makes sure that all policies, standards, and procedures are followed.

Checks that the rules for the property are followed regularly and fairly, and that the processes for discipline and paperwork are done according to Standard and Local Operating processes (SOPs and LSOPs).

Helping with human resources tasks

helps other people grow by teaching, guiding, or in some other way helping them learn or get better at something.

asks for feedback from employees, keeps the door open, and looks over happiness surveys to find and fix problems or concerns that employees have.

Brings problems related to employee happiness to the attention of the department boss and Human Resources.

Checkers What the front desk staff does every day. As a supervisor, your job is to hire, train, schedule, give daily chores, evaluate performance, and fire employees.

Extra Duties and Accountability

Gives information to bosses, coworkers, and subordinates over the phone, in writing, by email, or in person.

examines data and assessments outcomes to pick the best answer and fix issues.

Takes part in staff meetings and keeps the Front Desk’s goals and messages clear and uniform so that the desired results are achieved.

#LI-MM1

Marriott Vacations Worldwide is an equal-opportunity workplace that wants to hire people from a variety of backgrounds and keep a welcoming culture.